Delivery & returns

1. We deliver to verified hotels of a qualifying class in Japan. Delivery to private residences and other addresses is not available.
2. After your booking is approved and the invoice is settled, we ship the camera so that it arrives by your pick-up date. Collect it at the front desk when you check in.
3. The camera may only be used within Japan and may not be taken abroad (Article 4 of the Terms of Service).
4. If your hotel changes, email us as early as possible and before the camera ships.

1. Rentals run from 3 to 14 days. The period starts on the pick-up (delivery) date and ends on the return (shipment) date you choose when booking.
2. Reservation requests are open until 7 days before pick-up.

1. Rewind the film, place the camera and shot rolls in the original box, and seal it.
2. Attach the prepaid label that comes in the box. Return shipping within Japan is already covered.
3. By the return date, drop the box at a FamilyMart or 7-Eleven, or leave it at your hotel front desk.
4. Keep your drop-off receipt until your photos arrive.

If you can't return the camera by the return date, email us as soon as you know. A late return incurs a late fee of USD 300 per day (Article 7 of the Terms of Service). If you ask before the return date, we may be able to extend the rental at the standard daily rate, depending on availability.

We arrange shipment so that the camera arrives by your pick-up date, but we are not liable for delays caused by carriers, natural disasters, or other events beyond our control (Article 3 of the Terms of Service). If we learn of a delay, we'll contact you right away.

After we confirm that the camera has been returned, we develop and scan every frame and deliver the high-resolution files digitally within about a week. Negatives are not returned (Article 9 of the Terms of Service).

After approval and before shipment, a full refund is available. Once the camera has shipped, cancellations, changes, and refunds are not possible (Article 8 of the Terms of Service).